Privacy Policy

1. Company Information

Guchly Studio Mersin, Türkiye

Website: guchly.com Support Email: hello@guchly.com

2. Information We Collect

Account Information: When you create a business account, we collect your name, email address, phone number, business details, and authentication information.

Business Configuration: To operate Ada, we collect your service catalog, pricing, business hours, staff information, and calendar availability.

Customer Conversation Data: Ada processes messages, appointment requests, and review requests exchanged with your customers through connected channels such as WhatsApp, Instagram, Facebook, and Telegram, in order to provide the Service. This data is stored using encrypted infrastructure and security practices designed to help protect it.

Technical Information: We may automatically collect technical information, including device type, app version, crash logs, analytics data, and usage information.

Subscription Information: Subscription status and billing information may be processed through third-party payment providers. We do not directly store full payment card information.

3. How We Use Information

We use collected information to provide and maintain the Service, connect and operate your messaging channels, generate AI-powered responses to your customers, check and confirm appointments against your calendar, request reviews from your customers on your behalf, improve platform performance and reliability, process subscriptions and billing, respond to support requests, and prevent abuse and unauthorized activity.

4. AI Features

Ada includes AI-powered functionality that answers customer messages, books appointments, and requests reviews based on your business configuration and customer conversations.

To provide these features, certain conversation data and business configuration may be securely processed through third-party AI infrastructure providers.

We do not use your business or customer data to train publicly available AI models.

AI-generated responses may occasionally be inaccurate or imperfect. You are responsible for reviewing your configuration and conversation history.

5. Third-Party Services

We use trusted third-party providers to operate parts of the Service, including the WhatsApp Business Platform and Instagram/Facebook (Meta), Telegram, cloud infrastructure and database providers, AI model providers, and payment processors.

These providers process limited information only as necessary to provide their respective services, and your use of connected channels may also be subject to their own privacy policies.

6. Data Storage and Security

Business and customer data may be processed or stored in regions including Europe and Asia.

We implement reasonable administrative, technical, and organizational safeguards intended to protect this information.

However, no electronic storage or transmission method can be guaranteed to be completely secure.

7. Account Deletion and Data Rights

You may request deletion of your business account and associated data at any time by contacting support.

When an account is deleted, associated business configuration and customer conversation data are removed from active systems within a reasonable period, unless retention is required for legal, security, or fraud-prevention purposes.

You may also request access to your data, correction of inaccurate information, or export of your data. For privacy-related requests, contact: hello@guchly.com

8. Your Customers' Data

As a business using Ada, you are responsible for having a lawful basis to share your customers' contact information and messages with the Service, and for responding to any data requests your own customers make of you.

We process end-customer conversation data solely on your behalf, to provide the Service to your business.

9. International Users

By using the Service, you understand that information may be transferred to and processed in countries outside your country of residence.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When changes are made, we will revise the "Last Updated" date above.

Continued use of the Service after changes become effective constitutes acceptance of the revised Privacy Policy.

11. Contact Us

If you have any questions about this Privacy Policy, you may contact:

Guchly Studio hello@guchly.com guchly.com